Frequently Asked Questions
Frequently Asked Questions
Hairmind has been distributing professional hair and skincare brands in Greece since 1997. We supply salons, pharmacies and spas across Greece and Cyprus, and ship retail orders worldwide.
About Hairmind
Who is Hairmind?
Hairmind is a professional hair and skincare distributor based in Greece, trading since 1997. We supply salons, academies, pharmacies and spas across Greece and Cyprus, and sell directly to individual customers through hairmind.eu.
Which brands do you distribute?
ARGANMIDAS (since 2015), BHAVE Australia (since February 2019), Xwhite (since 2022), VOESH New York (since 2024), SACHAJUAN (since 2025) and WETCODE (since 2025). Over the years we have also held exclusive distribution contracts for Paul Mitchell, Philip Kingsley and GKhair, each for around a decade.
Are your products genuine?
Yes. We hold stock ourselves and supply it directly to salons and customers. We do not source or resell through third-party marketplaces or grey-market channels.
Which countries do you cover as a distributor?
Our distribution territory is Greece and Cyprus, and Greece only for SACHAJUAN and VOESH. Retail orders ship worldwide regardless of brand.
Shipping
Do you ship outside Greece?
Yes. We ship worldwide with FedEx. Delivery usually takes 5 to 15 working days depending on destination, following FedEx delivery times.
How long does delivery take in Greece?
Orders within Greece are delivered by ACS courier in 2 to 5 working days.
Is there free shipping?
Yes. Shipping is free on orders over €100, both within Greece and internationally.
How much does shipping cost?
Shipping costs are calculated at checkout based on destination and order weight. Orders over €100 ship free.
Do you ship to Cyprus?
Yes. We supply salons and professionals in Cyprus and ship retail orders there.
Payment
How can I pay?
We accept credit and debit cards (Visa, Mastercard, American Express and others), Shop Pay, PayPal, and cash on delivery within Greece.
Is there a charge for cash on delivery?
Yes, cash on delivery within Greece carries an additional €2 fee.
Is payment secure?
Yes. Payments are processed through Shopify Payments, Viva.com Smart Checkout and PayPal. We never see or store your card details.
Returns and cancellations
Can I return an order?
Yes. EU consumers have 14 calendar days from delivery of the last item to withdraw from a purchase, without giving a reason.
How do I request a return?
Log in to your account at account.hairmind.eu, open the order and select "Request return". Orders that have not yet shipped can be cancelled the same way.
Are there conditions?
For hygiene reasons, cosmetic products are accepted for return only if sealed and unused, in their original packaging. Unsealed products cannot be returned unless they are defective.
Who pays return shipping?
The customer, unless the product is defective or the wrong item was sent — in those cases we cover the cost.
When do I get my refund?
Refunds are issued to the original payment method within 14 days of the product reaching our warehouse or proof of return shipment being provided.
Wholesale and B2B
Can my salon open a wholesale account?
Yes, if you are a salon, academy, pharmacy or beauty professional in Greece or Cyprus. Contact us by phone or through the contact page to discuss pricing, minimum order and product training.
How do professional customers order?
Three ways: by phone, through a sales visit, or on our B2B platform where you can order online at any hour and see your own pricing. Ask us and we will set up your platform access.
Do you offer product training?
Yes. Range training and sampling are available to stockists, either during a sales visit or arranged separately.
Do you visit salons?
Yes. We visit salons across Greece for ordering, product advice and support.
Products
Which brand or range should I choose?
Each brand page explains its ranges and who they suit. If you are unsure, contact us with your hair or skin concern and we will point you to the right product.
A product I want is out of stock — what now?
Use the "Notify me when available" button on the product page and we will email you the moment it is back.
Can I get samples?
Samples are available to professional customers as part of a stockist account. Contact us to discuss.
Still have a question? Contact us — we answer directly.